Please submit a ticket, most tickets are being answered within the hour, when submitted during our business hours - 7 days a week 9am-6pm PST. We do answer tickets even outside our regular business hours.
Please note that all our products are being fulfilled via Amazon's fulfilment services. We send all the inventory to them, and they pick, pack and ship to customers. Any issue that involves fulfilment including item hasn't arrived, item arrived damaged, item arrived open, wrong item received etc. should be resolved by Amazon. You can contact Amazon via the Contact Us section located on the footer of their website.
If you failed to get a hold of them, or your issue is not resolved, please let us know and we will help.
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